Honest pricing. Zero hidden fees.
Monthly drops. 100% discreet boxes.
Always free shipping. Always on time.
24/7 AI access to dial in your blend.
Discover the exact raw, ancient botanicals—sourced globally and precisely matched to your modern rhythm—that your daily routine has been missing.
Frequently Asked Questions
Welcome to the Tealybox Help Center. Below you'll find answers to the most common questions our customers ask.
Still have questions? If you can't find what you're looking for, please feel free to email us directly at hello@tealybox.com.
If we aren’t available right now, simply drop us an email and we will get back to you within 10 hours!
We want your daily cup to be the moment you look forward to most. If you don’t love the taste or don't feel the difference within 30 days of your first purchase, simply contact us. We will issue a full refund—no need to return the opened box. We encourage you to share the remaining tea bags with a friend who might benefit from them, keeping the wellness cycle going. (Note: This policy applies to each customer's first order only, allowing you to try us risk-free.)
Due to food safety and hygiene regulations, we cannot accept or resell opened products. However, to protect your experience:
• Unopened Products: You may request a return for a refund within 30 days (minus a small shipping fee).
• Opened Products: Please refer to our "Sip with a Smile Guarantee." You can request a refund or store credit directly without shipping anything back.
Yikes! That is definitely not the experience we want to deliver. If this happens, please email us a photo within 48 hours of delivery. We will immediately ship a brand-new replacement set free of charge, along with a small gift as an apology.
Once our support team processes your request (usually within 1-2 business days), the funds will return to your original payment method within 5-10 business days (depending on your bank). You’ll receive a confirmation email the moment it's processed.
Absolutely. If you feel "Formula A" is too strong and want to try "Formula B," while we cannot accept a physical exchange of opened goods, we can provide store credit of equal value. This allows you to place a free order for the formula that better suits your body.
Besides never running out of your routine essentials, members enjoy:
• Free Shipping on all subscription orders.
• Priority Access to seasonal limited editions.
No problem at all! You don't need to cancel. Simply contact our customer support, and we will help you pause your shipments or adjust your next delivery date to match your pace.
Yes. Our bodies change with the seasons, and your herbal routine should too. You can swap "Sleep Support" for "Energy Boost" (or create any combination) in your account portal up to 48 hours before your next order generates.
Absolutely not. We want you to stay because you love the product, not because you're trapped. You can cancel anytime from your dashboard with just a few clicks—no cancellation fees, no awkward phone calls.
Our default frequency is every 30 days. Since herbal consistency is key, we recommend daily use for the best results, but you can adjust this in your settings if needed.
That is our baseline standard. We source USDA Certified Organic or ethically Wild-Harvested herbs whenever possible. We know that to heal the body, you cannot ingest pesticides or heavy metals. We are transparent about the origin of every batch.
It depends on the specific formula.
• Note: Our current core lineup is 100% pure herbal and naturally caffeine-free, so they will not affect your sleep.
Great question! Traditional herbs do have unique "earthy notes." To suit modern palates, we use expert blending techniques, incorporating licorice root, jujube dates, stevia, or florals to balance the flavor. Most users describe the taste as "clean, aromatic, and slightly sweet," not bitter. If you really don't like it, don't forget our Satisfaction Guarantee!
While our ingredients are natural, certain herbs with "blood-moving" properties should be used with caution during pregnancy. We strongly recommend consulting your OB-GYN or healthcare provider before consumption. Please read the detailed "Contraindications" list on every product page.
No! We hate microplastics. Our tea bags are made from corn starch (PLA) or hemp fiber, making them fully biodegradable, unbleached, and staple-free. Safe for your body, safe for the planet.
Under US law, dietary supplements and herbal teas are not "approved" by the FDA. However, we strictly adhere to the FDA's GMP (Good Manufacturing Practices) standards. Our facility is regularly inspected to ensure safety and hygiene in every pack.
Herbalism is about "consistent flow," not the "instant fix" of Western medicine. Most users report improved energy and sleep after 1-2 weeks of daily use. To achieve full systemic balance, we recommend completing a full cycle (typically 3 months).
Herbalism is about "consistent flow," not the "instant fix" of Western medicine. Most users report improved energy and sleep after 1-2 weeks of daily use. To achieve full systemic balance, we recommend completing a full cycle (typically 3 months).
Supermarket tea bags often use "tea dust" or "fannings"—low-cost leftovers that lose most of their nutrients during processing. We use Whole Leaf & Cut Herbs, retaining the essential oils and potency. You aren't drinking "flavored water"; you are drinking true herbal essence.
Herbs are bioactive and can interact with certain medications (such as blood thinners). If you are currently taking prescription drugs, please consult your doctor before starting any herbal regimen.
Currently, we ship to all 50 US states. Canada and International shipping are in the works—stay tuned!
• Subscribers: Always Free.
• One-Time Orders: Standard shipping is $6.95 for orders under $75.
Our warehouse works fast! Orders are typically processed and shipped within 1-2 business days.
Standard shipping usually takes 3-5 business days. If you need it sooner (perhaps for a gift), you can select Expedited Shipping at checkout.
Yes, we use USPS to ensure everyone, including those serving abroad, can get a taste of home. Please note transit times may be slightly longer for military addresses.
Hurry! Please contact our support team within 1 hour of placing your order. We will do our best to catch it. If the package has already left our facility, we can help you contact the carrier to attempt a reroute (additional fees may apply).
Currently, we sell directly through our official website. This cuts out the middleman, allowing us to deliver the highest quality herbs directly to you at a more reasonable price.
As soon as your package ships, you’ll receive an email with a Tracking Number. You can also log in to your account at any time to view your order status.
Yes. Our outer boxes are made from recycled cardboard and printed with soy-based ink. We encourage you to upcycle these beautiful boxes for storage!
We love to chat! You can reach us via Live Chat (bottom right of the page), email at hello@tealybox.com. Our team (including herbal consultants) is ready to help during business hours.
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